Return's

At Calmly, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely happy with your order, please review our policies below.

Eligibility

•Orders that have been delivered and accepted by the customer cannot be refunded.

•If you believe your order does not meet the expected specifications, please contact our customer care team within 72 hours of delivery.

Return Process

To initiate a return, please contact us at support@mycalmly.com or call us at +91 8813 888 099.

Include the following details in your request:

• Your order number

• A description of the issue

•The video evidence of the damaged or incorrect product

Damaged or Incorrect Products

•Returns are only accepted for damaged or incorrect products.

•Please record a Clear video showing the condition of the product upon delivery, as this will be necessary for processing your return.

Return Shipping Costs

•Customers are responsible for return shipping costs, which are non-refundable, unless the item received is defective or incorrect.

Refund's

You’ll be notified once your refund is approved or rejected, along with the next steps that follow.

Processing Time

•Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

•If approved, your refund will be processed within 5-7 business days.

Refund Method

•Refunds will be issued to the original payment method.

•Please note that it may take additional time for your bank or payment provider to process and reflect the refund.

Cancellation's

Understand how to cancel your order smoothly

Cancellation Period

•You may cancel your order within 12 hours of placing it.

•You may also log into your account and submit a cancellation request there.

•To cancel, contact us at support@mycalmly.com with your order details.

Non-Acceptance of Order

•If a customer refuses to accept their order upon delivery, they will be responsible for any delivery charges incurred.

Why

Reasons we may not accept a return, exchange, or refund

Exchanges

•We do not offer exchanges once an order has been received.

For any further assistance, visit our Contact Us page.

Delivery

•After 3 failed delivery attempts by our respective courier agent.

•Package refused by recipient.

Adress Issue

•Incorrect or outdated delivery address.

•Incorrect address format including any form of a PO Box address.

Notifying

We were not notified about the order within 3 business days of receiving the product.